Solved: my creative cloud software says my free trial has expired, but I have a paid subscription and money was taken out of my account so I know it is paid. 4655524 Adobe Support Community All community This category This board Knowledge base Users cancel.
- The trial period begins on the day you sign up and continues for 7 consecutive days. On the 8th day, payment will be collected unless you cancel before the end of your trial period. If you cancel, you can still use Acrobat to view PDFs, comment and fill forms.
- Adobe Zii patch successful but Creative Cloud still shows trial countdown - help! Hi everyone, I downloaded the latest version of Adobe Zii (5.1.8) and patched InDesign CC 2020 and Photoshop CC 2020. As 'K'ed by the TNT Team' showed up under the Help menu for both programs, I assumed that both programs have been patched successfully.
- Adobe CS6 says trial has expired, and I keep canceling out and can't use my software Hi, I have Creative Suite 6 installed on my iMac (10.10.4). I want to alert you to the pop up ad that opens every time I open Photoshop.
On how many computers can I activate my apps? You can install your apps on multiple computers but activate them on two computers at a time. See On how many computers can I install my apps?
Why do I need to activate or deactivate my apps?
Activation validates your software license by contacting Adobe servers periodically. The frequency depends on the app and your plan.
Deactivation disconnects your app from your computer. You can then activate the apps on another computer or later reactivate them on the same computer.
Make sure your computer is connected to the Internet.
If prompted, sign in. Your app is now activated. Otherwise, choose one of the following options from the Help menu depending on your app:
If you see Sign Out in the menu option, it means you are already signed in.
Make sure your computer is connected to the Internet.
Open the app that you want to deactivate, and sign in if prompted.
Choose one of the following options from the Help menu depending on your app:
If you select Help > Deactivate choose one of the following options (when prompted):
Deactivate or Suspend Activation: Temporarily deactivates the app, but retains licensing information on your computer.
Deactivate permanently: Removes the licensing information from your computer and requires you enter a serial number to activate again.
If you still have issues in activating or deactivating your apps, see one of the following:
If you bought a new computer and want to transfer your apps to it, simply deactivate your apps from the old computer so that you can use them on the new computer.
Uninstalled or deleted your app?
Uninstalling or deleting the app from the old computer or formatting the computer does not deactivate the app.
Old computer no longer available?
If the computer on which you installed the product is no longer available (for example you have lost the computer or formatted the hard drive or the hard drive has crashed), you can deactivate your apps from the account management page. Then install the apps on the new computer and follow the onscreen instructions.
If you have more than one Adobe ID, check that you are logged into your account with the correct ID. If you are not logged in with the correct ID, sign out and then sign in to the Creative Cloud desktop app. For more details, see Stop Creative Cloud from showing trial mode after purchase.
If you have more than one Adobe ID, check that you are logged into your account with the correct ID. If you are logged in with the correct ID, sign out and then sign in to the Creative Cloud desktop app. For more details see Stop Creative Cloud from showing trial mode after purchase.
Uninstalling an app from a computer does not deactivate its license. You may still install the app on the new computer. When prompted to sign in, follow the onscreen instructions to deactivate the app on the old computer.
Still facing problems? See Activation and deactivation troubleshooting.
Information stored on your device during Activation
Activation stores information about your license in encoded form on the system hard drive of your computer at the following locations:
Application version | Storage location |
| Prior to Creative Cloud 2019 | Adobe directory |
| Creative Cloud 2019 or later | Per-user OS secure storage using credential entries whose names start with Adobe at the following locations:
|
The following types of information may be sent to Adobe during activation:
- Unique IDs (generated by Adobe) specific to your machine and to the license you have purchased for the software. These IDs cannot be used to locate your machine or identify you personally.
- Your Adobe ID, if you have logged in to Adobe as part of the installation, update, or use of the Adobe software. The Adobe ID personally identifies you, and links to all information that you have provided to Adobe while creating or using your Adobe account. If you or your company uses an administrator or other authorized party for the foregoing, Adobe may also receive the Adobe ID of that party.
- Operating system type and version
- Locale (language dialect and writing system) in use
- Local machine time (including time zone)
- Machine ID
- Machine name
- Application name and version
- Locale (language dialect and writing system) in use
- Internet Explorer version
More like this
Sometimes, the Adobe software not genuine appears on your screen even though you have bought legitimate copies of Adobe products.
This post will show you how you can disable adobe genuine software integrity service on Windows and Mac.
There are different solutions to fix the issue on different OS, so we are starting from Windows.
Related Articles:
Contents
Top Solutions to Disable Adobe Genuine Software Integrity Service on Windows
Solution 1: Disable Adobe Genuine Software Integrity in Services
Be its Windows 10, 8, or 7; you can try to disable Adobe Genuine Software Integrity in Services.
Here are the steps:
- Type “Services” in your Windows Search Box and open it.
- A window will open with many services list. In that window, you can see categories – Extended and Standard.
- Click on Standard category.
- Find Adobe Genuine Software Integrity Service and right-click it to choose Properties.
- Under General, you will see the Startup Type option.
- Change the Startup Type to Disabled and click the Apply button.
Congratulations! You have successfully fixed the issue. Now, no more popup will disturb you.
In case, the popup still appears, here is another solution.
Solution 2: Disable Adobe Genuine Software Integrity in Task Manager
Follow the steps below:
Adobe Zii Still Says Trial Free
- Type “Task Manager” in the Search box to open it.
- In the Processes tab, you will find the Adobe Genuine Integrity service.
- Right-click it and then click on Open file location.
- It should open a folder named AdobeGCClient.
- Minimize the file location folder and come to the Task Manager window once again.
- Right-click on Adobe Genuine Software Integrity Service, and this time, click on End Task.
- After that, delete the AdobeGCClient folder completely opened in the previous step.
- Restart your PC to check if the problem is solved.
If the issue still exists and the folder was re-created ever after the restart, try to rename it to something similar. This time, do not delete the folder.
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There’s one more way that can do the same thing and also guarantees the complete removal of the Adobe Genuine Software Integrity Service.
Here are the steps:
- Type “cmd” in the Windows search box, right-click the result and select Run as administrator.
- In the command prompt, type “sc delete AGSService” and hit Enter.
- Also, remove the folder. For that, go to “C:Program Files (x86)Common FilesAdobeAdobeGCClient” and delete it.
Above are the solutions for Windows users. Mac users can read from here.
Simple Steps to DisableAdobe Genuine Software Integrity on Mac
To disable on Mac, here are the steps:
- Open Finder App.
- In the top navigation bar, there’s an option Go. Select it and click on option Go to Folder.
- You can see a folder AdobeGCClient under Application Support >> Adobe.
- Now, delete the folder AdobeGCClient and also delete it from the trash.
Adobe Zii Still Says Trial
Final Words
We hope this article helped you. These solutions will help you to disable adobe genuine software integrity on Windows and Mac. Now you can continue your work without any disturbance.